FAQs

We’ve answered some of your most frequently asked questions to help you begin your CBA cake journey!

Still unsure about anything? Get in touch with Cakes by Andrew here.

Orders

All of our orders need to take place via our website. Due to the volume of messages we receive, we are unable to take orders via our social media channels so please bear that in mind!

At present, orders can be placed just 48 hours before the required delivery date! But we do recommend that you arrange for your cake to be delivered the DAY BEFORE your event, as we can't provide you with a specific delivery time until the morning of delivery.

Once you have chosen your cake design, we usually begin our preparations right away which is why we don’t accept changes once orders have been made.

At the present time, we're not able to provide personalisation options in terms of design, colours etc. But you can add candles and a customised name topper of your choice!

When ordering online, we accept payments via PayPal, VISA, Mastercard, Maestro, Google Pay, Shopify Pay, Apple Pay and American Express. You can also pay with Klarna!

Orders cancelled up to 5 days before their delivery date will receive a gift card equal to the full value of their order. This will be valid for up to 12 months after the order date.

Delivery

We offer delivery on all orders over £15, available for those who are within a 35 mile radius of our Liverpool base. If you're within 8 miles of our cake studio, you'll be eligible for free delivery! You can find out more here.

As well as Liverpool and all the L postcodes, we deliver to the Wirral, Chester, areas of North Wales, Warrington, Wigan, Widnes, Southport, Ormskirk, St. Helens, Northwich and certain areas of South Manchester. 

We're based on St Mary's Road in Garston, Liverpool. Find out exactly where we’re located here.

Our Cakes

Yes! As well as our main cakes, we also love to serve up tasty cupcakes and tray bakes.

We don’t currently sell vegan cakes, but this is something we would look at in the future.

At the present time, we are unable to guarantee that your cake will be free from gluten, soya or nuts. All of our cakes contain dairy. You can find out more about our dietary and allergen information here.

Our cake sizes vary, and certain designs will have specific sizes available. You can find out more by looking at each individual product.

If unopened and uncut, our cakes will stay fresh for around 3 or 4 days when left in the fridge. Once you’ve cut your cake, we recommend keeping it out of the fridge to avoid the sponge drying out.