FAQs

We’ve answered some of your most frequently asked questions to help you begin your bespoke cake journey!

Still unsure about anything? Get in touch with Cakes by Andrew here.

Orders

There are three main ways you can place your order - either online using our special cake-building tool, over the phone or by visiting us in-store. Due to the volume of messages we receive, we are unable to take orders via our social media channels so please bare that in mind!

To ensure your cake is made perfectly, we ask that you give us as much notice as possible. At present, orders can be placed 5 days before the required pick up date (at the latest).

Once you have chosen your cake design, we usually begin our preparations right away which is why we don’t accept changes once orders have been made.

For certain designs, we give you the opportunity to pick the size, number of tiers and flavours for your cake. We also give you the chance to add a customised name topper of your choice!

When ordering online, we accept payments via PayPal, VISA, Mastercard, Maestro, Google Pay, Shopify Pay, Apple Pay and American Express.

Orders cancelled up to 5 days before their pick-up/delivery date will receive a gift card equal to the full value of their order. This will be valid for up to 12 months after the order date.

Pick Up/Delivery

At checkout, you will be able to choose a 'pick up' date and time. Find out more about our pick up service here.

We offer delivery on all orders over £50, for those who are within a 5 mile radius of our Garston store. You can find out more here.

We're based on St Mary's Road in Garston, Liverpool. Find out exactly where we’re located here.

Monday - CLOSED

Tues to Fri - 9.30am to 4.30pm

Saturday - 9.00am to 1.00pm

Sunday - CLOSED

Our Cakes

Yes! As well as our main cakes, we also love to serve up tasty cupcakes and tray bakes. If you like, you can even add additional themed cupcakes to your main cake order!

We don’t currently sell vegan cakes, but this is something we would look at in the future.

If you have a nut allergy or a gluten allergy/intolerance, we can make the perfect cake just for you! Make sure to phone or email us before making an order online. You can find out more about our dietary and allergen information here.

Our cake sizes vary, and certain designs will have specific sizes available. Often, you can choose one, two or more tiers. Our smallest cakes start from 6 inches in diameter (enough to serve 10-12 people) whilst our largest can serve up to 100 people! If you’d like an even larger cake, get in touch with us directly.

Of course, day 1 is when our cakes taste the best! If unopened and uncut, our cakes will stay fresh for around 3 or 4 days when left in the fridge. Once you’ve cut your cake, we recommend keeping it out of the fridge to avoid the sponge drying out.